Solutions
Order Automation
Automatic capture and organization of orders received through conversational channels, with human intervention only for exceptions.
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The Problem
Orders received through conversation (WhatsApp, chat) are often transcribed manually into the management system — a repetitive, error-prone step that slows down processing.
How It Works
A conversational agent extracts the relevant information from an order received via chat (products, quantities, delivery details), validates it (stock, customer data), and sends it in structured form to the internal system, with no manual transcription.
Who It’s For
Companies that receive orders through conversational channels (WhatsApp being the most common in Romania) and want to eliminate the manual transcription step without giving up their customers’ preferred channel.
What We Deliver
- automatic extraction of order data from the conversation;
- automatic validation before confirmation;
- integration with the existing management system;
- working example: 1002.
Frequently asked questions
What happens with unclear orders?
They're escalated to your team — the automation handles the repetitive, clear-cut part, without forcing an interpretation on ambiguous cases.
Do automated orders go straight into the management system?
Yes, if the system has an API or an integration method — we connect the order flow directly to the internal system the company already uses.